Community Centre Food Banks - by Moses

In the City of Toronto, the local Churches are being provided food by the private sector (second harvest, our daily bread, supermarkets, and large and small scale food food companies.
By observation, there are 'emergency services' allotted to people that are clientele of food banks, either because of income allowance or zoning issues. By nature a person in need of 'emergency' food is provided such. This is a mandate of the Church overseen by the City, in the name of donations.
On Thursday, October 15th I walked into a Community Centre food bank that was two blocks outside of their service zone. My friend and I were without food in the home. We waited roughly two hours for our numbers to be called, and once they did I was asked a series of questions. My identification was valid, and I told the people there that this food was for 'emergency' purposes. I told them that I'd been to their food bank once in the past and that although my home was two blocks outside of their zone, the food was for an emergency' purpose as there were no food banks in our zone open on this day. My friend and I were shunned, and when we asked to speak to a supervisor we were asked to wait as he was doing paperwork. After 25 minutes we asked to speak to him again, and we were told that he was now at lunch. I was vocal at this point, and was told by the staff that I could call the helpline, but there was nothing they could do. I demanded to speak to the supervisor.
The supervisor came out finally, and tried explaining that our home was outside of their zone. I told him that this was the only food bank near us that was open at this time. He told us he'd speak to us ion an office for privacy. In opening he said he'd make an exception and service us, as we'd been waiting for roughly two hours. I asked him why 'emergency' services weren't being honoured. He explained that we'd been at their food bank three times in total (between the two of us), and that it was an exception to the rule to process our request
The root issue here is very simple; Should a man with nothing to eat in his home (based on circumstance) walk into a food bank and request 'emergency' food, they are entitled to it. The staff has to be aware, by delegate, that this is an entitlement and not an exception.
Case in point - A man has no money, no food, and hasn't eaten in a day. He waits for his number to be called, and after two hours is told to call a helpline because the mans' home is two blocks outside of the zone of the centre. He gets home and the office number is closed. He goes to bed. He wakes up at 1:00am and suffers hunger pains. He goes to a 7/11 and tries to steal a sandwich (by necessity).

Is this man a criminal?